FAQs

Why don’t all my orders show on my account dashboard?

Orders placed prior to the date you created your account will not be reflected on your dashboard due to placing those orders as a guest. Our website allows users to place an order as a guest (vs requiring that you create an account) for customer convenience, so in turn, it does not automatically create an account for you using that email address. There is no way for us to transfer your previous order history to your account dashboard, but it will record your orders moving forward.

Why does your website tell me that I don’t have an account even though I’ve ordered before?

It is possible that there was never an account created for your email. Our website allows you to place an order as a guest (vs requiring that you create an account) for customer convenience, so in turn, it does not automatically create an account for you using that email address.

To create an account, simply visit the “my account” page on our website, and from there you will be able to register using your desired email.

How do I change the payment info on file for my subscription order?

You are able edit your subscription payment information via your account dashboard on our website.

• Visit the “my account” page on our website, and from there you will be able to log in using your email and password that you set up.
• Once in your dashboard, select “My Subscriptions”.
• Select the “View” button next to the desired subscription.
• From here, you will be able to edit your subscription's payment info.

Can I make changes to my subscription order?

Yes, you are able to edit your future subscription orders via your account dashboard on our website.  Simply…

• Visit the “my account” page on our website, and from there you will be able to log in using your email and password that you set up.
• Once in your dashboard, select “My Subscriptions”.
• Select the “View” button next to the desired subscription.
• From here, you will be able to edit your subscription order.

What should I do if a friend orders through my referral link, but I don’t receive a coupon via email?

Should you have any questions, please email info@thepowerofelderberries.com.

Can I combine multiple coupons on one purchase?

At this time, coupons cannot be combined with other offers or discounts.

Where do I find my unique referral link to share with friends?

You can access your unique referral link at any time by logging into your account and going to the Dashboard tab.

Do I have to reach a minimum purchase in order to redeem my coupon?

No, you can redeem your 10% off coupon on an order of any amount.

Can I share my referral link at any time or only after I purchase?

You can share your unique referral link at any time by logging into your account and accessing it on your Dashboard.

Can I get more than one 10% off coupon from the referral program?

YES! You will receive a 10% discount coupon for each new customer that makes a purchase using your unique referral link.

How do the new elderberry gummies compare to the signature elderberry syrup?

Our elderberry gummies are handcrafted straight from our signature elderberry syrup... just made into a "to-go" version. :) Both our syrup and gummies contain the same high potency of Organic Black Elderberries per serving (238mg for children & 712mf for adults).

*We do not recommend our elderberry gummies for children 2 years due to choking hazards.

How are these elderberry gummmies preserved?

We use the mildest, all non-GMO preservatives possible in our elderberry gummies:

Non-Irradiated Citric Acid
Non-GMO Sodium Citrate
Organic Potassium Sorbate

The local raw honey in our elderberry gummies also acts as a natural preservative.

*If you are looking for an elderberry product with NO preservatives (except raw honey), check out our elderberry syrup.

Do I have to take elderberry syrup/gummies with food?

The POWER of Elderberries' Elderberry Syrup and Elderberry Gummies can be taken with or without food.

Why is the texture of these elderberry gummies different?

The unique texture of our elderberry gummies is due to the organic plant-based, Agar Agar that we use instead of animal-byproduct based gelatin as well as the fact that we do not use added sugar, high fructose corn syrup, or coat our gummies in sugar like most conventional vitamin gummies. We know that this is definitely different than what most folks are used to, but we refuse to cut corners and want to provide our customers the BEST of the BEST in every product that we offer.

How many grams of sugar in these elderberry gummies?

The sugar content in our elderberry gummies comes directly from local raw honey. Unlike some elderberry products, we do not use any artificial sweeteners, refined sugar or high fructose corn syrup/corn syrup.

Child serving: 1 Gummy= 2 grams

Adult serving: 3 Gummies = 6 grams

Please click on the product image, under the shop page, to view the complete supplement facts label.

What do these elderberry gummies taste like?

Your taste buds will enjoy the flavor profiles of each fresh ingredient from nature in our elderberry gummies. Customers often say it reminds them of "apple butter”.  The ingredients used are not only added to enhance the taste of our elderberry syrup, but they too contribute their own health benefits.

What time should I take The POE?

There is no "right" time to take your daily dose of The POWER of Elderberries. Many of our customers take their dose as part of their morning routine, but we also have a number of customers who take theirs before bed instead to help with stuffy noses/sinuses at night. It's really whatever works best for you.

Where is your local raw honey from?

We use local raw honey from South Carolina. However, we have many customers that use our elderberry syrup and are finding relief that live all over the country! The raw honey that is used in our elderberry syrup is never pasteurized from the time it leaves the hive to when you ingest it in our elderberry syrup. This ensures all of the active enzymes and health benefits stay intact.

When will I receive my order?

The shipping timeline all depends on when you place your order. We use priority shipping and most customers receive their order within 2-3 days. If there is a upcoming federal holiday, shipping might be delayed. We do our best to ship our products fast and efficiently to you. View more information on our shipping policy here. If you have any questions regarding shipping feel free to contact us.

Does this elderberry syrup have a thick consistency, like other syrups?

No. Our elderberry syrup is a juice-like consistency, which customers love. Some syrups may be thickened using fillers; however, our elderberry syrup is handcrafted using only the purest ingredients from nature and nothing more. Learn more about our ingredients here.

Should I shake your elderberry syrup before I use it?

Shaking our elderberry syrup is not necessary. You will not find any sediment at the bottom of our bottles. Open and enjoy our delicious, smooth tasting elderberry syrup! Learn more about our ingredients here.

Where do you get your elderberries to make this elderberry syrup?

To ensure the best quality and potency, we get our elderberries organically sourced from Bulgaria. The elderberry plant is native to Europe, thus having the highest level of anthocyanins (medicinal benefits) when grown there. Learn more about our ingredients here.

Where is this elderberry syrup produced?

All production is led by our Director of Operations at our commercial facility in Myrtle Beach, SC. We are fully licensed, have undergone certifications to enhance safety, processing, and standard operating procedures, and are FDA registered. Learn more about our commitment to consumer safety here.

Do you offer fundraising opportunities?

Yes! If your school or non-profit is in need of a fundraiser, we love to support you. Please email us at info@ThePOWERofElderberries.com or contact us here.

Where can you ship your elderberry syrup and gummies? Can you ship to Canada?

The POWER of Elderberries is exclusively sold and shipped within the contiguous United States. View more information on our shipping policy here. If you have any questions regarding shipping feel free to contact us.

How many grams of sugar in this elderberry syrup?

The sugar content in our elderberry syrup comes directly from local raw honey. Unlike some elderberry products, we do not use any artificial sweeteners, refined sugar or high fructose corn syrup/corn syrup.

Child serving: 1 Tsp = 1 gram

Adult serving: 1 Tablespoon = 4 grams

Please click on the product image, under the shop page, to view the complete supplement facts label.

What is the suggested dosage of The POE’s elderberry syrup and gummies?

Elderberry Syrup

Suggested Use: Immune Support

• 1-2 Years of Age: 1/2 Teaspoon
• 3-12 Years of Age: 1 Teaspoon
• Adults: 1 Tablespoon

Suggested Use: For Additional Support

• Continue every 3 hours, up to 5 times daily.

Elderberry Gummies

Suggested Use: Immune Support

• 2 Years of Age: 1/2 Gummy
• 3-12 Years of Age: 1 Gummy
• Adults: 3 Gummies

Suggested Use: For Additional Support

• Continue up to 5 times daily.

I have an autoimmune disease, should I take this elderberry syrup?

For those with an autoimmune disease, we advise to contact your physician or healthcare professional prior to using any new herbal supplement. 

Does this elderberry syrup interact with other medications?

If you are taking any medications or other herbal supplements, we advise to contact your physician or healthcare professional prior to using any new herbal supplement.

How long does this elderberry syrup last?

For best quality and taste our elderberry syrup should be consumed within 90 days after opening. In addition, you can find the "best by" date on the bottom of each bottle. Our elderberry gummies should be consumed before the "best by" date on the bottom of each bottle.

Is this elderberry syrup safe to take while pregnant or nursing?

We advise contacting your healthcare professional prior to using any new herbal supplement while pregnant or nursing.

Does this elderberry syrup need to be refrigerated?

Yes! For quality assurance and consumer safety, please keep our elderberry syrup refrigerated.  To maintain best quality and freshness refrigeration is required upon arrival. 

If you are looking for an elderberry supplement that does not require refrigeration, check out our Elderberry Gummies; they are a perfect option to take The POE “to-go” and compliment to our Elderberry syrup!

Is this elderberry syrup safe for babies?

No. Our elderberry syrup contains local raw honey. It is not recommended that children under the age of one consume honey. We advise to contact your pediatrician prior to giving your child any new herbal supplement.

What makes The POWER of Elderberries different compared to other elderberry syrups/gummies?

Please visit The POE Difference page to learn more about the many differences of our elderberry syrup and gummies.

What are the ingredients of this elderberry syrup?

Purified water, local raw honey, organic European Elder (berries) (Sambucus nigra), organic ginger root, organic cinnamon sticks, and organic whole cloves. Learn more about our ingredients here.

What does this elderberry syrup taste like?

Your taste buds will enjoy the flavor profiles of each fresh ingredient from nature in our elderberry syrup. Customers often say it reminds them of "apple butter”.  The ingredients used are not only added to enhance the taste of our elderberry syrup, but they too contribute their own health benefits.

How often should I take elderberry syrup?

Some customers choose to follow the suggested dosage for immune support, while other's choose to take our elderberry syrup only during times of seasonal challenge. Take it daily, seasonally or when you're symptomatic as a natural alternative.  The choice is yours!

Are there any side effects when taking this elderberry syrup?

The consumption of elderberries may cause digestive discomfort.  If you or a child experience this, decrease the suggested use and take with food. 

Is there a chance for an allergic reaction while consuming this elderberry syrup?

Yes. Just like any new food or herb, we advise taking your first dose of our elderberry syrup with caution to be sure you do not have an allergic reaction.  In addition, anyone who is allergic to honey, berries, or spices (ginger root, cinnamon or whole cloves) should also be cautious when choosing to consume this product. Please seek medical attention immediately if an allergic reaction occurs.