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Frequently Asked Questions
Find answers about our Signature Elderberry Syrup, Elderberry Syrup Bites, suggested use, ingredients, shipping, Loyalty Membership, bundles, and more. If you still need help, our team would be happy to assist you.
About Our Products
Our elderberry products are handcrafted in small batches using whole-food ingredients—not concentrates, extracts, fillers, or shortcuts. Our Signature Elderberry Syrup begins with organic European black elderberries, local raw honey, and thoughtfully selected organic botanicals.
We add our raw honey only after the formula has cooled, helping preserve the qualities that make raw honey special. Each adult serving of our Signature Elderberry Syrup contains more than 700 mg of elderberry, and our products are third-party lab tested as part of our commitment to quality and consistency.
Our products are handcrafted by our team in our licensed, FDA-registered and inspected facility in Myrtle Beach, South Carolina. Being closely involved in every batch allows us to maintain the quality, care, and consistency our families and customers expect.
Yes. Our elderberry products are third-party lab tested as part of our quality and safety program. We also follow established production, sanitation, handling, and documentation procedures throughout our manufacturing process.
We use organic European black elderberries, also known as Sambucus nigra. We use whole elderberries rather than elderberry concentrates or extracts, allowing the fruit to remain at the heart of our handcrafted formula.
We partner with local beekeepers in our region near Myrtle Beach, South Carolina, to source the raw honey used in our products. Our Signature Elderberry Syrup is sweetened with this local raw honey and does not contain refined sugar or artificial sweeteners.
Our Signature Elderberry Syrup is made without concentrates, preservatives, artificial flavors, artificial dyes, refined sugar, artificial sweeteners, fillers, or thickeners.
Our Elderberry Syrup Bites are made without gelatin, refined sugar, corn syrup, artificial sweeteners, artificial flavors, artificial dyes, gluten, dairy, soy, nuts, fillers, or sugar coatings. They use organic agar agar for their soft, plant-based texture.
Signature Elderberry Syrup
Our Signature Elderberry Syrup is handcrafted with purified water, local raw honey, organic European black elderberries (Sambucus nigra), organic ginger root, organic cinnamon sticks, and organic whole cloves.
It contains no concentrates, extracts, preservatives, artificial flavors, artificial dyes, refined sugar, artificial sweeteners, fillers, or thickeners.
Yes. Our liquid Signature Elderberry Syrup is a freshly crafted product without preservatives and must be refrigerated upon arrival. Keep the bottle refrigerated between uses and return it to the refrigerator promptly after each serving.
Our Signature Elderberry Syrup has a naturally pourable consistency because we do not add fillers, gums, starches, or thickeners. It may be thinner than highly processed syrups or formulas made with concentrates.
No. Our Signature Elderberry Syrup is made without powdered ingredients and is triple-filtered before bottling, so sediment should not collect at the bottom of the bottle. It is ready to enjoy directly from the refrigerator—no shaking required.
Our Signature Elderberry Syrup contains 1g per tsp, or 4g per Tbs from naturally occurring local raw honey. We do not add refined sugar, corn syrup, or artificial sweeteners.
For the best freshness and quality, keep your syrup refrigerated and enjoy it within 90 days of receiving it. Always use clean measuring utensils, close the bottle securely, and return it to the refrigerator after each use.
Our 10-ounce bottle provides approximately 18 adult servings or 54 children’s servings.
Our 19-ounce bottle provides approximately 35 adult servings or 105 children’s servings.
The number of servings may vary depending on the age-based serving amount used. Please follow the Suggested Use directions shown on the product label.
Each adult serving of our Signature Elderberry Syrup contains more than 700 mg of organic European black elderberries. We use whole elderberries rather than concentrates or extracts.
Elderberry Syrup Bites™
Elderberry Syrup Bites are a convenient, shelf-stable way to enjoy our handcrafted elderberry formula without refrigeration. They begin with the same five core ingredients used in our Signature Elderberry Syrup and are transformed into soft, easy-to-chew Bites using plant-based agar agar rather than animal gelatin.
They are ideal for school, work, travel, activities, and other times when taking refrigerated liquid syrup may not be convenient.
Both products begin with the same five core ingredients: local raw honey, organic European black elderberries, organic ginger root, organic cinnamon sticks, and organic whole cloves.
The liquid syrup is freshly crafted, must remain refrigerated, and contains more than 700 mg of elderberry per adult serving. Each shelf-stable Bite contains 238 mg of elderberry, with an adult serving consisting of two Bites.
Neither format has to replace the other. Many families use the liquid at home and keep the Bites available for travel, school, work, and busy days away.
Our Bites contain purified water, local raw honey, organic black elderberries (Sambucus nigra), organic ginger root, organic agar agar, non-irradiated citric acid, organic cinnamon stick, beeswax, non-GMO sodium citrate, organic potassium sorbate, and organic whole cloves.
They are vegetarian friendly and made without gelatin, refined sugar, corn syrup, artificial sweeteners, artificial flavors, artificial dyes, gluten, dairy, soy, nuts, fillers, concentrates, or sugar coatings.
The Bites use organic agar agar for their plant-based texture. Citric acid, sodium citrate, potassium sorbate, and beeswax help support freshness, stability, texture, and shelf life.
Because the Bites contain ingredients specifically used for shelf stability, we do not describe them as preservative-free.
No. The Bites are shelf stable and do not require refrigeration. Store them in a cool, dry place away from direct sunlight and excessive heat.
Because they are made with real, whole-food ingredients, the Bites may soften or become sticky when exposed to high temperatures for an extended period.
Each Bite contains 2 grams of naturally occurring sugar from local raw honey. A child’s serving of one Bite contains 2 grams of sugar, while an adult serving of two Bites contains 4 grams.
The Bites do not contain refined sugar, corn syrup, artificial sweeteners, or added sugar coatings.
Our Bites are not traditional gelatin gummies. They have a soft, fruit-bite texture created with organic agar agar, a plant-based alternative to animal gelatin. Their texture is sometimes compared to a soft fruit snack or jellied cranberry sauce.
A 40-count bottle provides 20 adult servings or 40 children’s servings.
An 8-count Travel Pouch provides four adult servings or eight children’s servings.
Suggested serving amounts vary by age. Please follow the directions shown on the product label and chew each Bite thoroughly before swallowing.
Suggested Use and Safety
For daily wellness support, follow the age-based directions shown on the product label:
• Ages 1–2: ½ teaspoon daily
• Ages 3–12: 1 teaspoon daily
• Adults: 1 tablespoon daily
During times when additional support is desired, the suggested serving may be taken up to five times throughout the day. Do not give this product to a child younger than 12 months because it contains raw honey.
For daily wellness support:
• Ages 3–12: 1 Bite daily
• Adults: 2 Bites daily
During times when additional support is desired, the suggested serving may be taken up to five times throughout the day. Bites should be chewed thoroughly before swallowing and are not recommended for children younger than age three.
Always follow the Suggested Use directions on the current product label.
There is no single required time of day. You may take it in the morning, evening, or at another time that fits naturally into your routine.
Consistency is more important than the specific time you take it. Many customers choose a regular daily cue, such as breakfast, brushing their teeth, or their evening routine to help them remember.
The Syrup and Bites do not have to be taken with food. If you have a sensitive stomach, you may prefer to take your serving with or shortly after a meal.
Yes, they may be incorporated into the same routine, but both contain the same core elderberry formula and should be considered together when determining your total daily intake.
Follow the serving directions on each product label. If you have questions about the appropriate amount for your individual needs, consult your healthcare provider.
The safety of elderberry supplementation during pregnancy and breastfeeding has not been firmly established. If you are pregnant, trying to become pregnant, or nursing, speak with your qualified healthcare provider before using our products.
Our products contain raw honey and must not be given to children younger than 12 months.
Our liquid Signature Elderberry Syrup includes serving directions beginning at age one. Our Elderberry Syrup Bites™ include serving directions beginning at age three and should always be chewed thoroughly.
Please consult your child’s healthcare provider if you have questions about introducing elderberry or determining whether a product is appropriate for your child.
Elderberry and other botanical ingredients may interact with certain medications or health conditions. This may be especially important for people taking immunosuppressant medication, medication that affects blood sugar, or treatment for an ongoing medical condition.
If you take prescription medication, are preparing for a medical procedure, or are under the care of a healthcare professional, ask your provider or pharmacist before adding an elderberry product to your routine.
Because elderberry may influence immune activity, people with an autoimmune condition or those taking medication that suppresses the immune system should consult their healthcare provider before use.
Our team cannot determine whether an elderberry product is appropriate for an individual medical condition or treatment plan.
Individual responses to foods and botanical ingredients can vary. Some people may experience digestive discomfort or sensitivity to elderberry, honey, ginger, cinnamon, cloves, or another ingredient.
Stop using the product and seek appropriate medical care if you experience signs of an allergic reaction or another concerning response. Review the complete ingredient list before use and consult your healthcare provider if you have known food sensitivities, allergies, or medical concerns.
Raw or unripe elderberries should not be eaten. Our products are made using properly processed, cooked European black elderberries. Customers should not use decorative or raw elderberries as a substitute for a properly prepared elderberry product.
These products are not intended to diagnose, treat, cure, or prevent any disease.
Elderberry Syrup Dog Bites™
Elderberry Syrup Dog Bites™ are soft, shelf-stable Bites created for pet parents who want to include elderberry as part of their dog’s consistent daily wellness routine.
They are made with our whole-food elderberry formula and include weight-based serving directions specifically developed for dogs.
Are the human Bites and Dog Bites made with the same formula?
Our Dog Bites contain purified water, local raw honey, organic black elderberries (Sambucus nigra), organic ginger root, organic agar agar, non-irradiated citric acid, organic cinnamon stick, beeswax, non-GMO sodium citrate, organic potassium sorbate, and organic whole cloves.
They use plant-based agar agar rather than animal gelatin.
Follow the weight-based serving guidance on the product label:
• Dogs weighing 35 pounds or less: ½ Bite daily
• Dogs weighing 35–100 pounds: 1 Bite daily
• Dogs weighing more than 100 pounds: 1½ Bites daily
Cut the Bite into an appropriately sized portion when needed and supervise your dog while it is being consumed.
Every dog is different. Consult your veterinarian before use if your dog is a puppy, pregnant or nursing, has a chronic health condition, has known food sensitivities, or follows a veterinarian-supervised diet.
Discontinue use and contact your veterinarian if your dog experiences an unexpected or concerning reaction.
Please consult your veterinarian before combining the Dog Bites with prescription medications or other supplements. Your veterinarian is best qualified to evaluate your dog’s complete diet, health history, medication schedule, and individual needs.
Our Dog Bites are made without gelatin, refined sugar, corn syrup, artificial sweeteners, artificial flavors, artificial dyes, wheat, corn, soy, fillers, concentrates, or sugar coatings.
Review the complete ingredient list and consult your veterinarian before use if your dog has a known food allergy or dietary sensitivity.
No. Elderberry Syrup Dog Bites™ are shelf stable and do not require refrigeration.
Store the package in a cool, dry place away from direct sunlight and excessive heat. Keep the container securely closed and store it where pets cannot access it without supervision.
The number of servings depends on your dog’s weight.
A 40-count bottle provides up to 80 servings for dogs receiving ½ Bite daily, 40 servings for dogs receiving 1 Bite daily, or approximately 26 servings for dogs receiving 1½ Bites daily.
An 8-count Pup Pouch provides up to 16 servings for dogs receiving ½ Bite daily, eight servings for dogs receiving 1 Bite daily, or approximately five servings for dogs receiving 1½ Bites daily.
Wellness Bundles
Our bundles make it easier to build a consistent wellness routine while choosing products that fit your household and lifestyle.
Options are available for daily wellness at home, on-the-go convenience, families using both formats, people-and-pet households, complete wellness rituals, and canine-only routines.
Consider where and how you plan to use your elderberry products:
• Daily Foundation Bundles are designed for households that primarily use refrigerated Signature Elderberry Syrup.
• Daily Essentials Bundles combine liquid Syrup for home with shelf-stable Bites for work, school, travel, and busy days.
• On-the-Go Support Bundles contain shelf-stable human Bites without refrigerated liquid.
• Whole-Family Bundles provide options for households supporting both people and dogs.
• Complete Wellness Ritual Bundles pair elderberry products with thoughtfully selected products for nourishment, care, and home.
• Canine Wellness Bundles are designed for households building a consistent routine for one dog or a multi-dog household.
Visit our Find Your Bundle page to compare the available routines and choose the option that best fits your household.
A Standard Bundle provides a practical starting supply for an individual, couple, smaller household, or first-time bundle customer.
A Plus+ Bundle provides a larger supply of the primary elderberry products and may be a better fit for multi-person households, multi-dog households, consistent daily users, or customers who prefer to order less frequently.
Exact products and quantities vary by bundle, so review the contents shown on each product page before ordering.
Our bundles are currently offered as preset product combinations and cannot be customized within the bundle listing.
If you would like a different combination, you may purchase individual products separately or add additional products to your order.
Yes. Eligible bundles may be ordered through our Loyalty Membership for automatic replenishment and member savings.
Standard Bundles receive 10% savings, while Plus+ Bundles receive 15% savings. Available delivery frequencies are shown when selecting the membership option on the product page.
You can manage upcoming orders, delivery timing, payment information, and eligible product changes through your customer portal.
Our bundles are assembled from the individual products included in each preset combination. Depending on where you view your order, the bundle may appear under its bundle name, as its individual components, or both.
This helps our team accurately prepare the products included in your bundle. You are not being charged separately for each component unless you intentionally added additional individual products to your cart.
Yes. You may purchase multiple bundles or combine a bundle with individual products in the same order.
If a temporary promotion includes complimentary gifts or special offers, review the promotion terms carefully because eligibility may be determined per bundle, per order, or by specific qualifying products.
Loyalty Membership
Our Loyalty Membership is an automatic-replenishment program created for customers who use our products consistently.
Choose the membership option on an eligible product or bundle, select an available delivery frequency, and your future orders will process automatically according to that schedule. Members receive product savings, a lower free-shipping threshold, access to eligible add-ons, and milestone gifts.
No. There is no separate enrollment or annual membership fee.
You simply pay for the products included in each scheduled order, along with any applicable shipping and taxes.
Membership savings are based on the type of product selected:
• Individual products: 5% savings
• Standard Bundles: 10% savings
• Plus+ Bundles: 15% savings
• Eligible one-time add-ons: 5% savings
The applicable member price will be shown before you add the product to your order.
Loyalty Membership orders of $75 or more qualify for complimentary shipping within the contiguous United States.
Membership orders under $75 receive a regional calculated shipping rate.
Yes. Available delivery frequencies are shown when you select the Loyalty Membership option on an eligible product page.
Choose the schedule that best fits your household’s routine. You may adjust the timing of future eligible orders through your customer portal before the order begins processing.
On our website use the Manage Subscription link and sign-in with the email address associated with your membership.
From the customer portal, you can review upcoming orders, update eligible products, adjust delivery timing, skip an upcoming order, update your shipping address or payment information, and manage your membership.
Changes must be completed before an order begins processing. Once an order has processed, our team may be unable to stop or modify it.
Eligible products may be available as one-time add-ons through your customer portal. One-time add-ons receive 5% member savings and ship with the qualifying upcoming order when added before processing.
Product availability and the deadline for adding an item may depend on the status of your upcoming order.
If you cannot access your portal or need assistance, contact us at info@thepowerofelderberries.com or call 843-503-4545.
Please include the name and email address associated with your membership so our team can locate your account.
Shipping, Store Pickup and Orders
We currently ship customer orders through USPS within the contiguous United States.
We do not currently ship internationally, to Alaska or Hawaii, or to P.O. boxes.
Orders are typically processed within 24–36 business hours during non-peak periods.
Our regular shipping hours are Monday through Thursday, from 8:30 AM until 1:00 PM Eastern Time, excluding USPS holidays. Orders received after the weekly shipping window may ship on the next available shipping day.
Processing times may be longer during holidays, promotions, severe weather, or other high-volume periods.
Transit times vary by destination and begin after your package has shipped—not when the order is placed.
Once your shipping label is created, you will receive tracking information by email. Tracking may not update until USPS accepts and scans the package.
Delivery dates cannot be guaranteed because weather, carrier disruptions, incomplete addresses, refused deliveries, and other circumstances outside our control may cause delays.
Orders containing our liquid Signature Elderberry Syrup are packaged for cold shipping and sent during our established Monday-through-Thursday shipping schedule to help reduce unnecessary weekend delays.
Refrigerate all liquid products immediately upon arrival, even if you do not plan to open them right away.
Refrigerate the liquid immediately upon arrival.
If the package arrives unusually warm, significantly delayed, damaged, leaking, or in another unexpected condition, keep the product and packaging and contact our team upon delivery. Include your name, order information, and photos when applicable so we can review the situation with you.
For one-time purchases:
• Orders under $125 receive a regional calculated shipping rate.
• Orders of $125 or more qualify for complimentary shipping.
For Loyalty Membership orders:
• Orders under $75 receive a regional calculated shipping rate.
• Orders of $75 or more qualify for complimentary shipping.
Shipping thresholds are calculated after discounts and before any applicable taxes unless otherwise stated during a promotion.
Yes. Local pickup is available at our Myrtle Beach Store for eligible online orders.
Select the local-pickup option during checkout when available. Please wait until you receive confirmation that your order is ready before visiting the store, and review our currently posted store hours before arriving.
Please contact us within seven days of delivery at info@thepowerofelderberries.com
Include:
• Your name
• Shipping address
• Phone number
• Order number or order information
• A description of the concern
• Photos of the product, packaging, and shipping box when applicable
Please keep all affected products and packaging until our team provides further instructions.
If you do not receive a response within two business days, call us at 843-503-4545.
We stand behind every product we make.
If you are not completely satisfied with your purchase, you may request an exchange or full refund, including the original shipping cost, when applicable within seven days of delivery.
Return requirements apply, including retaining and returning the bottles associated with the request. If only one bottle has been opened, the full purchase price of that bottle may be eligible for a refund or exchange. Additional opened bottles are not eligible.
Please review our complete Policies and Shipping Information page before submitting your request.
Approved refunds are returned to the original payment method. Most refunds appear within three to five business days after processing, although timing may vary by financial institution.
If more than five business days have passed after your refund was processed, please contact us so we can assist you.
Gift Sets, Discounts and Support
Yes. Our Petite Gift Sets pair thoughtfully selected wellness and self-care products in complimentary gift-ready packaging.
Each qualifying set arrives arranged in a petite burlap gift bag with a bow and gift tag, making it ready to give without an additional packaging charge.
Available combinations and product details are shown on our Gift Sets page.
Yes. The Petite Gift Sets shown in our online Gift Sets collection are designed to be included in a shipped order.
Because the gift bag and its contents must fit safely within our shipping packaging, online gift-set combinations are limited to the products specifically shown on each listing.
Yes. Customers shopping at our Myrtle Beach Store may choose from additional locally available gifting options, including two-window and three-window gift bags that can accommodate products not available in our shippable Petite Gift Sets.
Available products, bag sizes, and combinations depend on current store inventory. Visit us during posted store hours or contact our team for assistance planning an in-store gift.
E-gift cards are available online and physical gift cards are available for purchase at our Myrtle Beach Store. They are a thoughtful option when you would like the recipient to choose the products or wellness routine that best fits their needs.
Contact our team or visit during currently posted store hours for availability.
Yes. Enter the recipient’s address as the shipping address during checkout and carefully review it before completing the order.
Prices are not printed on the product packaging. If you need assistance with a gift order or would like to ask about including a brief message, contact our team as soon as possible after ordering. We cannot guarantee changes once an order begins processing.
Discount codes and promotional offers generally cannot be combined unless the offer specifically states otherwise.
Some products, bundles, Loyalty Membership prices, complimentary gifts, and automatic promotions may already include special pricing or benefits. The checkout will show whether a discount code can be applied to the products in your cart.
Requirements vary by promotion. Some gifts are included automatically by our team, while others may require a qualifying product, order amount, customer group, date range, or promotional code.
Always review the complete offer details before ordering. Unless the promotion specifically instructs you to add the gift to your cart, you do not need to add the complimentary product yourself.
Discounts and promotional codes must generally be applied during checkout and cannot be added after an order has processed.
If you believe an advertised automatic offer was not applied correctly, contact us promptly with your order information so our team can review it.
If you still have a question, please email us at info@thepowerofelderberries.com or call 843-503-4545.
For order assistance, include your name, order number, shipping address, and a brief description of how we can help. Please allow up to two business days for an email response during non-peak periods.