Policies & Shipping Information
Policies
Thank you for choosing The POWER of Elderberries®. Below you'll find information regarding our shipping, satisfaction guarantee, and returns.
Shipping Policy
We currently ship within the contiguous United States.
Orders are typically processed within 24–36 business hours during non-peak periods. Transit times vary based on destination and begin once your package has been shipped—not when the order is placed.
Shipping Hours
Monday–Thursday
8:30 AM – 1:00 PM EST
Excludes USPS holidays.
Please note that delivery dates cannot be guaranteed due to circumstances beyond our control, including weather delays, carrier disruptions, incomplete shipping information, or refused deliveries.
Shipping Restrictions
We do not ship to P.O. Boxes.
Standard Orders
- Orders under $125: Regional calculated shipping rate
- Orders of $125 or more: FREE shipping
Loyalty Membership Orders
- Orders under $75: Regional calculated shipping rate
- Orders of $75 or more: FREE shipping
100% Satisfaction Guarantee
We stand behind every product we make.
If you are not completely satisfied with your purchase, we will gladly offer either an exchange or a full refund—including your original shipping cost (if applicable)—when requested within 7 days of delivery.
How to Request a Refund or Exchange
Please email us within 7 days of receiving your order with:
- Your name
- Shipping address
- Phone number
- Order information
Email:
thepowerofelderberries@gmail.com
Subject Line:
The POWER of Elderberries Exchange/Refund Request
Please indicate whether you are requesting:
- Exchange
- Refund
If you do not receive a response within 2 business days, please call us at:
843-503-4545
Return Requirements
To prevent misuse of our guarantee, all bottles associated with the refund or exchange request must be returned, including both opened and unopened bottles.
If only one bottle has been opened, we will happily refund or exchange the full purchase price for that bottle. Additional opened bottles are not eligible for refund or exchange.
Once we receive and inspect your return, we will notify you by email regarding the approval of your refund or exchange.
Approved refunds are returned to the original payment method.
Refund Processing
Most refunds appear within 3–5 business days after processing.
If more than 5 business days have passed, please contact us so we can assist you.
Privacy Policy
Our complete Privacy Policy is maintained separately and can be viewed here: